OUTSOURCE IT SUPPORT
Our contracts include a full list of services, hardware and software which are supported. Including but not limited to cloud computing services, PCs and servers, network equipment(like cabling and routers), your website or email systems.
It’s important to ensure that there is a clear understanding of your IT support requirement. This will ensure both parties understand exactly who is responsible for what, giving you something to hold the supplier accountable to in the event of problems. IT support costs will be laid out clearly in the support contract.
It should also be clear to what level each item is supported. Generally, your IT support contract will show a response time for each item. This is the maximum time you should wait for help after alerting your support company to a problem.
However, an IT support contract that covers every aspect of your IT to the same high level may be prohibitively expensive. As a result, it's often best to skew your contract towards the most important pieces of kit.Deciding what your IT support contract should cover and to what level is a balancing act. If a system failure is likely to bring your business to a halt, you may need to pay for immediate response.
For instance, you might want key pieces of equipment, like your server, to be covered by a one-hour response. But as individual PCs rarely go wrong you could support these on a pay-as-you-go basis.
- Get to know the project requirement.
- Setup helpdesk.
- Call dispatching.
- Service execution.
- Closing and paper work completion.